Frequently Asked Questions
What does the 10-year warranty cover?
The warranty covers all manufacturing defects and material faults that may compromise the performance of the mattress during normal use.
In particular, it includes:
- permanent deformations greater than 3 cm;
- abnormal failures of the internal structure;
- lining or stitching defects due to manufacturing.
Is shipping free?
Certain!
We offer free shipping throughout Italy .
Please note that free shipping applies to purchases without a trial period .
Are the mattress dimensions exact or can they vary?
The indicated measurements (length, width and height) are nominal and may present small variations due to the tolerances required by the UNI EN 1334 standard.
In particular, differences of approximately ±2 cm in length/width and ±1 cm (or ±10%) in height, measured at the centre of the mattress, are permitted.
These variations are normal and do not constitute a manufacturing defect, but fall within the quality standards required by European regulations.
How long will it take to receive my order?
Delivery generally takes 1–2 business days from the time of ordering.
You will receive an email or message with tracking information as soon as your item ships.
Which payment methods do you accept?
We accept all major payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Instalment payments with Klarna (3 instalments) and Scalapay (4 instalments) — interest-free!
You can choose the option that suits you best at checkout.
How can I contact you for support?
You can write to us via:
- Email: sales@atlasmaterassi.it
- WhatsApp / Phone: +39 3917712276
Or by filling out the contact form on our website.
Our support team is always ready to help you!
